Report Abuse

1. Overview

If you encounter suspicious listings, misleading claims, fraudulent activity, or policy violations on CartUp, report it so our team can investigate promptly.

2. What You Can Report

• Counterfeit or prohibited products
• Misleading pricing, MOQ, or delivery claims
• Harassment, spam, or abusive communications
• Suspected fraud or account compromise

3. Information to Provide

Include the store or product URL, order reference if available, screenshots, and a clear description of the issue. The more detail you provide, the faster we can act.

4. Our Review Process

Reports are reviewed by CartUp trust and safety staff. We may suspend listings, request documentation from suppliers, or take additional enforcement action when violations are confirmed.

5. Contact Us

If you have questions about this page, contact us at support@cartup.com.au.